FAQ

• Comprehensive health care for patients of all ages, including pediatric, family, and adult primary care, behavioral health care services, immunizations, routine checkups, chronic disease management, teen services, reproductive health and family planning for men and women, obstetrics and gynecology, and optometry.
• Dentistry for adults and children including preventive, restorative, and emergency care.
• Optometry for adults and children
• Health Education for patients with diabetes, cardiovascular disease, and asthma.
• Specialty care is available through provider referrals for podiatry, orthopedics, neurology, urology, physical therapy, gastroenterology, chiropractic, psychiatry, and endocrinology. Our staff will arrange for off-site referrals for other specialties.
• Onsite pharmacy, radiology, and laboratory services are available at our Novato and San Rafael clinics for our patients.
• After Hours: When clinics are closed, an advice nurse is available by phone (415) 448-1500

We are not able to treat work injuries or process Workers’ Compensation claims. You will need to go to a clinic licensed for it. We also cannot perform pre-employment physical exams, and some immigration or Department of Motor Vehicles (DMV) exams.

For Hours of Operation in each clinic, see our Locations page.

Marin Community Clinics has 5 clinic locations:

— Larkspur at 5 Bon Air Road, Bldg. D, Suite 117 (Near Magnolia Ave.)
— Novato at 6100 & 6090 Redwood Boulevard (near the intersection of Redwood Blvd. and Rowland Blvd.) including Dental clinic and Pharmacy.
— San Rafael Kerner at 3110 Kerner Boulevard (at the intersection of Kerner Blvd. & Irene St.) including Dental clinic and Pharmacy in the same building.
— San Rafael Campus at 3260 Kerner Boulevard (in the County’s Health and Wellness Campus at the intersection of Kerner and Bellam).
— Fourth Street Dental Clinic at 411 Fourth Street in San Rafael (between Grand Avenue and Mary Street)

Satellite Clinics:

— Huckleberry Youth Program Teen Tuesdays at Montecito Shopping Center, 361 Third Street, Suite G, San Rafael

Marin Community Clinics facilities are wheelchair accessible.

For directions call 415-448-1500 or see our Locations page. For public transit information, call 511 or visit https://goldengate.org/schedules.php

To request an appointment, you can use the Patient Portal or call 415-448-1500 between 8am and 5pm, Monday – Friday, or between 8am and 4pm Saturday. To cancel or change an appointment, call the main number 415-448-1500 at least a day or more in advance between 8am and 5pm. We greatly appreciate as much advance notice as possible so that another patient can receive care.

After hours, a nurse advice line is available at 415-448-1500.

For refills, please contact your pharmacy. For refills from the pharmacy at Marin Community Clinics you may call (San Rafael Pharmacy 415-755-2514) or (Novato Pharmacy 415-755-2545).  For questions about your lab results, refills or other aspects of your care, please call the main number 415-448-1500 or access the Patient Portal.

We accept Covered California insurance plans (Anthem Blue Cross, Blue Shield, HealthNet), Medicare, Medi-Cal, Family Planning Access Care & Treatment program (Family PACT), Child Health and Disability Prevention Program (CHDP), and Healthy Kids. Please see our Make An Appointment page for a complete list of insurance plans that we can accept.

Marin Community Clinics receives some government funding to provide outpatient primary care services to patients whose family income is at or below 200% of the federal poverty level, who have no health insurance coverage, and who are not eligible for any government health insurance program. We offer these patients a discount on fees for each medical or dental visit. The discounts are based on family size and income, as per federal guidelines. The staff will assist you in applying for a discount.

Those without insurance, who are ineligible for a discount, will be charged a full fee. For example, you will be charged a minimum of $185 plus cost per medical visit and a minimum of $250 plus cost per dental visit.

Payment for services is required at the time of the visit.

Call 415-798-3110 or email billing@marinclinics.org

Our staff speaks English and Spanish. At the San Rafael and Larkspur clinics, Vietnamese interpretation is also available. When you are with your doctor, telephone interpretation is available for other languages.

For consistency in your healthcare, we encourage you to select a Primary Care Provider (PCP) to oversee your care. If your need is urgent, your provider may not be available, but you will be seen by another qualified clinician. For chronic disease management and some other types of visits, you may be seen by clinical staff other than your PCP and your PCP will be informed of your progress.

Most of our clinicians specialize in family, pediatrics or adult medicine. A family clinician can see all members of the family.  It is common for all children (under the age of 18) in a family to have the same pediatrician or family medical clinician.

For your convenience, Marin Community Clinics has arranged for in-house laboratory services to be provided in the Novato and San Rafael clinics. Larkspur clinic patients are sent to nearby labs. Medical Assistants will provide you with instructions. Marin Community Clinics has negotiated a low price for your tests. If you do not have insurance, you may be responsible for costs of laboratory tests.

You may get your prescription filled at the pharmacy of your choice. However, for convenient and affordable prescriptions you can pick up your medications from the MCC Pharmacy located in the San Rafael (3110 Kerner) and Novato clinics. For patients at the San Rafael Campus and Larkspur clinics who wish to use the MCC Pharmacy, you may pick up prescriptions at either MCC Pharmacy or receive certain medications by mail. Whatever pharmacy you use, always allow a week to arrange for refills. Contact the pharmacy, or if necessary, schedule an appointment with your Primary Care Provider for a refill.

Adults, or minors authorized by law, (or legal representatives), are entitled to receive a copy of their own records. A release form must be signed by the patient or responsible party and presented to a Marin Community Clinics staff member. The request may take one to two weeks and you may be charged a small fee. Some records may be accessed through the Patient Portal. If you are not yet signed up for the Patient Portal, or if you have any questions, contact any staff member.

Marin Community Clinics wants to ensure that all our patients receive care in a manner that their conditions dictate. Patients may arrive very sick and a nurse will arrange for them to see a physician ahead of others’ scheduled appointments. Or, a patient may need more time with the physician in the examination room which may impact the appointment schedule.

We recognize that your time is valuable and we are committed to keeping your waiting time to a minimum.

A parent, legal guardian, or another authorized adult must be present to consent to services for a minor. Other authorized adults include related caregivers who sign an affidavit or any adult whom the parent/legal guardian has authorized in writing. It is required that you give permission in advance for other adults who may be bringing your child in for services.

In accordance with California law, a young person can request and receive confidential services and is protected from this information being shared with the parents.

MCC Medical Connect is a patient portal which provides you with the most convenient way to securely view your personal medical health information and interact with Marin Community Clinics. It serves a key role in your health care – providing a 24/7 connection to the information you need for your health. We encourage all of our patients to sign-up for their free account. This is one of our main tools for ensuring you have ready access to your personal health information.

At Marin Community Clinics, we use different electronic health records to provide patient care. This means we have two patient portals – MCC Medical Connect and MCC Dental Connect.

We encourage you to enroll in both MCC Medical Connect and MCC Dental Connect to have complete access to your health information.

MCC Medical Connect is intended for non-emergent healthcare issues only. MCC Medical Connect should NEVER be used if you are having a life-threatening or urgent medical condition. If you are experiencing a medical emergency, call 911, or go to your nearest emergency room immediately.

If you must speak with your primary care provider or a member of your care team urgently, call (415) 448-1500.

To enroll in MCC Medical Connect is easy! All you need is access to the internet (through a smartphone, computer, or tablet) and an email account.

Please make sure that we have your personal email address and you will receive a notification that you have been enrolled in MCC Medical Connect within 3 business days with the link to MCC Medical Connect, an assigned user name, a temporary password, and instructions for logging in.  Please retain the email for your records.

If you do not have a personal e-mail address, there are many free, secure and reliable email service providers (for example Gmail, Yahoo, Outlook, etc.).  You can receive more information on creating an email address and enrollment by calling IT Technical Support at (415) 755-2575.

At this time, you must be at least 18 years old to participate in the MCC Medical Connect patient portal.

If you have a dependent child less than 12 years of age, you may access MCC Medical Connect on their behalf.

AFTER you have completed the enrollment process, you can log on from the Marin Community Clinics website. Simply visit https://marincommunityclinic.org/login and click on the MCC Medical Connect button. You may bookmark this link on your internet browser to easily log on to MCC Medical Connect once you have completed the enrollment process.

To make sure patients’ private health information is safe from unauthorized access; MCC Medical Connect is located in a secure site and accessed through an encrypted, password-protected logon.  Please note that you should always keep your logon information confidential.

The system is secure.  No one can access your account unless they have access to your username and password.  You should always create a strong password with a combination of alpha-numeric and special characters for your account.  If anyone else tries to access your account with an incorrect username or password, the system will lock your account for 20 minutes after 4 attempts.

If you need technical assistance, please contact IT Technical Support at (415) 755-2575 or via email at ITSupport@www.marinclinic.org.

At this time, due to legal confidentiality restrictions, MCC Medical Connect is not available for patients (or their parents) from ages 12 to 17.

If you currently access the portal for your dependent child who is less than 12 years old, access will be suspended on their 12th birthday. This means that neither the parent nor the patient will have access.

At 18 years old, patients may sign up for their personal portal account.

With MCC Medical Connect, you can:

• Review your medical lab results.
• Send non-urgent messages to your primary care provider and care team.
• Request a non-urgent appointment during a preferred date and time range.
• Get answers to your Billing and Referrals questions.

Have access to a vast array of medical and health education materials and resources.

Please allow at least two business days to receive a response to your message or request. It is common, however, for our providers and staff to reply more promptly.

Please remember, MCC Medical Connect is NOT to be used for emergency-related medical issues or questions.

At this time, prescription refill requests can’t be made through MCC Medical Connect.

If you have refills remaining on your prescription, contact the pharmacy directly to request a refill.

If you have no refills, please call your primary care provider or a member of your care team during regular business hours to request a refill at their discretion.

MCC Medical Connect is available on mobile devices and tablets.  On your mobile device, either open your portal invite email and click on the patient portal link or enter the link in your internet browser to access MCC Medical Connect.

If you have already created your account and are having trouble logging in, or if you are unable to complete the enrollment process, please contact IT Technical Support at (415) 755-2575. Calls are answered Monday through Friday, 8:00 a.m. to 5:00 p.m. After hours, please leave a voicemail message.

If you need assistance, you may call IT Technical Support at (415) 755-2575.

MCC Dental Connect is a patient portal which provides you with the most convenient way to securely view your personal dental health information and interact with Marin Community Clinics. It serves a key role in your health care – providing a 24/7 connection to the information you need for your health. We encourage all of our patients to sign-up for their free account. This is one of our main tools for ensuring you have ready access to your personal health information.

At Marin Community Clinics, we use different electronic health records to provide patient care. This means we have two patient portals – MCC Dental Connect and MCC Medical Connect.

We encourage you to enroll in both MCC Dental Connect and MCC Medical Connect to have complete access to your health information.

MCC Dental Connect is intended for non-emergent healthcare issues only. MCC Medical Connect should NEVER be used if you are having a life-threatening or urgent medical condition. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room immediately.

If you must speak with your dentist urgently, call the dental clinic directly at (415) 448-1500.

To enroll in MCC Dental Connect is easy! All you need is access to the internet (through a smartphone, computer, or tablet) and an email account.

Please make sure that we have your personal email address and you will receive a portal invite email. Simply use the link in the email to begin the enrollment process.

Although it is not a requirement to have an email address, it is strongly suggested so that you can receive any notifications from MCC. There are many free, secure and reliable email service providers (for example Gmail, Yahoo, Outlook, etc.). You can receive more information on creating an email address and enrollment by calling IT Technical Support at (415) 755-2575.

At this time, you must be at least 18 years old to participate in the MCC Medical Connect patient portal.

If you have a dependent child less than 12 years of age, you may access MCC Dental Connect on their behalf.

AFTER you have completed the enrollment process, you can log on from the Marin Community Clinics website. Simply visit https://marincommunityclinic.org/login and click on the MCC Dental Connect button. You may bookmark this link on your internet browser to easily log on to MCC Dental Connect once you have completed the enrollment process.

To make sure patients’ private health information is safe from unauthorized access; MCC Dental Connect is located in a secure site and accessed through an encrypted, password-protected logon. Please note that you should always keep your logon information confidential.

The system is secure.  No one can access your account unless they have access to your username and password.  You should always create a strong password with a combination of alpha-numeric and special characters for your account.  If anyone else tries to access your account with an incorrect username or password, the system will lock your account for 20 minutes after 4 attempts.

If you need technical assistance, please contact IT Technical Support at (415) 755-2575 or via email at ITSupport@www.marinclinic.org.

At this time, due to legal confidentiality restrictions, MCC Dental Connect is not available for patients (or their parents) from ages 12 to 17.

If you currently access the portal for your dependent child who is less than 12 years old, access will be suspended on their 12th birthday. This means that neither the parent nor the patient will have access.

At 18 years old, patients may sign up for their personal portal account.

With MCC Dental Connect, you can:

• View portions of your Dental record
• Request an appointment
• Get answers to Billing and Referrals questions
• Send non-urgent messages to your Dentist

Please allow at least two business days to receive a response to your message or request. It is common, however, for our dentists and staff to reply more promptly.

Please remember, MCC Dental Connect is NOT to be used for emergency-related medical issues or questions.

MCC Dental Connect is available on mobile devices and tablets. On your mobile device, either open your portal invite email and click on the patient portal link or enter the link in your internet browser to access MCC Dental Connect.

If you have already created your account and are having trouble logging in, or if you are unable to complete the enrollment process, please contact IT Technical Support at (415) 755-2575. Calls are answered Monday through Friday, 8:00 a.m. to 5:00 p.m. After hours, please leave a voicemail message.

If you need assistance, you may call IT Technical Support at (415) 755-2575.